Contact

Contact Us

Last updated: September 2026

Having trouble with your download, or need your link re-sent? Message us on WhatsApp or send an email — please include your Payment ID so we can find your order straight away.

+91 79080 17427
WhatsApp messages only — this number does not take calls.

contactus@shopnity.in
Best for anything needing a written record.

Address

N0145, Office No. 04
Domohana, Uttar Dinajpur
West Bengal – 733215, India

How quickly we reply

We aim to respond to every message within 1 business day. Refund requests are acknowledged within 2 business days and decided within 5 business days, as set out in our Refund & Cancellation Policy.

What to include

To help us sort things out on the first reply, please send:

your Payment ID — shown on the thank-you page after payment, and in your bank or UPI statement;
the email address you entered at checkout;
a short description of the problem.

Common questions we can fix immediately

Lost or expired download link — we will issue a fresh one free of charge. This does not require a refund.
Paid but no link appeared — send us the Payment ID and we will deliver the PDF directly.
File will not open — the eBook is a standard PDF; tell us your device and we will help, or send an alternative copy.

Before you dispute a charge

If something has gone wrong with your order, please contact us first. Almost every delivery problem is resolved within a day, whereas a bank dispute takes weeks. We would much rather fix it directly.

Grievances

If you are not satisfied with how a complaint has been handled, you can escalate it by writing to the grievance officer with the subject line "Grievance".

Grievance Officer: Rafikul Sk
Designation: Proprietor
Email: contactus@shopnity.in
WhatsApp: +91 79080 17427

In line with the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge every complaint within 48 hours and work to resolve it within one month of receipt. Each complaint is given a reference number in our reply so you can track it.

A note on scams

We only ever contact you from the email address and WhatsApp number listed on this page. We will never call or message you asking for your UPI PIN, OTP, card number, CVV or bank password, and we will never ask you to install a screen-sharing or remote-access app. If someone contacts you claiming to be us and asks for any of these, it is a scam — please report it to the 1930 cybercrime helpline.