Legal

Refund & Cancellation Policy

Last updated: September 2026

Short version: because the eBook is delivered instantly and cannot be returned once downloaded, all sales are final. We do refund duplicate charges and cases where we genuinely failed to deliver the file.

1. Why sales are final

The India Online Scam Survival Guide is a digital product. The full contents are transferred to you the moment you download the PDF, and there is no way to take that back. For this reason we do not offer refunds simply because you changed your mind, already knew the material, or did not find it useful.

Please read the sales page, the chapter list and the FAQs before buying so you know exactly what you are getting. If anything is unclear, email us before you pay and we will answer.

2. When we will refund you

Indian consumer law does not allow a seller to refuse a refund where the product is defective, deficient, or not what was described, and we would not want to. We will issue a full refund if:

you were charged more than once for the same order;
money left your account but no download link was issued;
the PDF is corrupted or unreadable and we cannot supply a working copy;
you received something other than the product described on the sales page.

A lost or expired download link is not a reason for a refund — just email us and we will send a fresh link free of charge, usually the same day.

3. When we will not refund you

We do not refund on these grounds:

you decided you no longer want the eBook after downloading it;
the content covers scams you already knew about;
you were targeted by, or lost money to, a scam despite reading the guide — the eBook is educational material and makes no guarantee of protection;
you bought it by mistake but have already downloaded the file.

4. How to request a refund

Email contactus@shopnity.in within 7 days of your purchase with:

the Payment ID shown on your thank-you page or in your bank statement;
the email address you used at checkout;
a short description of the problem.

We will acknowledge your request within 2 business days and give you a decision within 5 business days.

5. How refunds are paid

Approved refunds are issued to the original payment method through our payment provider. Once we initiate the refund, the money typically reaches your account within 5 to 7 business days, depending on your bank. We cannot refund to a different account or payment method.

6. Failed and pending payments

If money was deducted but the payment shows as failed, no refund request is needed — the amount is normally reversed automatically by your bank within 5 to 7 business days. If it does not arrive, contact us with your Payment ID and we will trace it.

7. Cancellations

This is a one-time purchase, not a subscription. There is no recurring charge and nothing to cancel. An order can be cancelled only before payment is completed — simply close the payment window.

8. Before you dispute a charge

If something has gone wrong, please email us first. Almost every delivery problem is fixed within a day, and a bank dispute takes weeks. We would much rather solve it directly.

9. Grievances

Grievance Officer: Rafikul Sk
Designation: Proprietor
Address: N0145, Office No. 04, Domohana, Uttar Dinajpur, West Bengal – 733215, India
Email: contactus@shopnity.in
WhatsApp: +91 79080 17427

In line with the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge every complaint within 48 hours and work to resolve it within one month of receipt. Each complaint is given a reference number in our reply so you can track it.